Predictable Pricing
No per-contact fees, no conversation caps - just Suporte that scales
Tidio charges per contact reached and bills separately for AI conversations through Lyro. As your customer base grows, so do your costs unpredictably. RockZap® offers flat per-agent pricing, AI copilot included, and more native channels without usage-based surprises.
- Per-agent pricing - no per-contact or per-conversation charges
- WhatsApp, Telegram, and Instagram included, not add-ons
- Captain AI included in plan - no separate Lyro Financeiro
- Enterprise features like SLAs and audit logs that Tidio lacks
- Open source with full self-hosting capability
Tidio
RockZap®See detailed Comparação de recursos below
Visão geral
Per-agent pricing
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Tidio compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Tidio
Common pain points that lead teams to explore alternatives.
Per-contact pricing penalizes growth
Tidio charges based on contacts reached. As your customer base grows, your bill grows - even if the same agents are handling conversations. RockZap® charges per agent, not per customer.
Lyro AI is billed separately
Tidio's AI chatbot Lyro charges per conversation. High-volume teams face unpredictable AI costs. RockZap®'s Captain AI comes with a monthly credit allowance on every paid plan, so your AI costs stay predictable.
Limited channel coverage
Tidio doesn't natively Suporte Telegram, LINE, TikTok, or SMS. WhatsApp is an add-on. RockZap® includes all of these on every plan.
No self-hosting or code access
Tidio is closed source and cloud-only. Teams needing data control or code-level customization need to look elsewhere. RockZap® offers both.
Como o RockZap® é diferente
What makes RockZap® the right choice over Tidio.
Predictable costs at any scale
Pay per agent. Handle 100 or 100,000 conversations - your cost stays the same. No contact tiers, no conversation caps.
Captain AI with predictable pricing
Captain suggests replies, reads customer intent, and recaps conversations. It's part of your plan, no per-conversation charges like Lyro.
Broader channel Suporte
WhatsApp, Instagram, Telegram, LINE, TikTok, SMS, and more - all native, all included. Tidio focuses primarily on website chat and email.
Enterprise features built in
SLA management, audit logs, SAML SSO, and role-based access - capabilities growing teams need that Tidio doesn't offer.
Self-host your data
Deploy on your own servers for complete data control. Tidio offers no self-hosting option.
Open source transparency
Audit the code, build integrations, contribute features. RockZap®'s open ecosystem gives you a level of control a closed platform cannot.
Migrando do Tidio?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Tidio to RockZap®.
How is RockZap® pricing different from Tidio?
RockZap® uses simple per-agent pricing. Tidio combines seat fees with per-contact tiers and separate AI conversation charges. With RockZap®, you pay for agents - not for how many customers they help.
Does RockZap® have chatbots like Tidio?
Yes. RockZap® Suportes chatbot integrations via Dialogflow and its API. Captain AI also handles automated responses and intent detection - included on paid plans, not billed per conversation.
Can small businesses use RockZap®?
Absolutely. The free plan Suportes 2 agents on live chat, and paid plans add every other channel. It's ideal for small teams that want professional Suporte without per-contact fees.
Does RockZap® integrate with Shopify like Tidio?
RockZap® integrates with Shopify via API and webhooks for pulling order data into conversations. The live chat widget works on any website including Shopify stores.
