Unified Platform
Chat, email, and social - one product instead of three
LiveChat sells chat, helpdesk, and chatbots as three separate products (LiveChat, HelpDesk, ChatBot). Want all three? That's three separate bills. RockZap® puts live chat, email Suporte, AI, and 12+ Canais de Atendimento in a single product with one price per agent.
- Live chat + email + social channels = one product, one price
- No separate HelpDesk or ChatBot product to buy
- WhatsApp, Instagram, Telegram, TikTok included on every plan
- Captain AI included, not a separate paid product
- Open source with self-hosting - LiveChat is cloud-only
LiveChat
RockZap®See detailed Comparação de recursos below
Visão geral
Email & social included
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and LiveChat compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do LiveChat
Common pain points that lead teams to explore alternatives.
Three products for what should be one
LiveChat, HelpDesk, and ChatBot are separate products with separate pricing. Agents may need to switch between tools. RockZap® is one unified product for chat, email, social, and AI.
No free plan
LiveChat has no free tier - only a 14-day trial. RockZap® offers a permanent free plan for 2 agents on live chat, with all channels on paid plans.
Limited Canais de Atendimento
LiveChat focuses primarily on website chat. Instagram, Telegram, LINE, and TikTok aren't natively Suporteed. RockZap® includes 12+ channels on every paid plan.
Closed source, no self-hosting
LiveChat is proprietary and cloud-only. No code access, no data sovereignty option. RockZap® is open source with full self-hosting Suporte.
Como o RockZap® é diferente
What makes RockZap® the right choice over LiveChat.
One product, complete coverage
Chat, email, WhatsApp, social messaging, AI copilot, and reporting in one workspace. No jumping between LiveChat, HelpDesk, and ChatBot.
Captain AI built in
AI reply drafting, summaries, and intent detection included on paid plans. No separate ChatBot product purchase.
Free plan available
Start with 2 agents and all channels at no cost. LiveChat requires a paid subscription from day one.
12+ Canais de Atendimento
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and more - all native, all included. LiveChat Suportes a fraction of these.
Self-host for data control
Run RockZap® on your infrastructure for compliance, latency, or data sovereignty. LiveChat is cloud-only.
Open source ecosystem
Audit the code, build custom integrations, or contribute features. 21,000+ GitHub stars and an active contributor community.
Migrando do LiveChat?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from LiveChat to RockZap®.
Does RockZap® replace both LiveChat and HelpDesk?
Yes. RockZap® combines live chat, email Suporte, and social messaging in one product. You don't need separate tools - or separate bills - for chat and email.
Can I use RockZap® for e-commerce Suporte?
Yes. RockZap® works well for e-commerce with pre-chat forms, canned responses, WhatsApp Business integration, and API connections to Shopify and other platforms.
Does RockZap® have chat analytics?
Yes. Conversation reports, agent performance metrics, CSAT tracking, team reports, and a live dashboard. All in the same product - no analytics add-on.
Is there a LiveChat-to-RockZap® migration path?
Yes. Export your data from LiveChat and import it using RockZap®'s REST API. Most teams complete the migration within a day.
