Full-Featured Alternative
Free live chat with AI copilot, 12+ channels, and real omnichannel Suporte
Tawk.to offers free chat, but it's limited to basic website chat, monetizes by selling hired agents, and has no AI features. RockZap® is also free to start, but gives you AI copilot, 12+ Canais de Atendimento, enterprise features, and the option to self-host.
- WhatsApp, Instagram, Telegram, TikTok, and 8 more channels
- Captain AI copilot for agent productivity
- No hired-agent upsells or branding removal fees
- Self-host the entire platform on your infrastructure
- Open-source code - not just "free" but truly transparent
Tawk.to
RockZap®See detailed Comparação de recursos below
Visão geral
AI copilot
No ads or upsells
WhatsApp & Instagram
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Tawk.to compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Tawk.to
Common pain points that lead teams to explore alternatives.
Only basic web chat
Tawk.to focuses on website live chat with limited Facebook Suporte. No WhatsApp, Instagram, Telegram, TikTok, or SMS. Modern Suporte needs more channels.
No AI or advanced features
Tawk.to lacks AI copilot, SLA management, advanced automation, SAML SSO, and audit logs. As your team grows, you'll outgrow the tool.
A different business model
Tawk.to monetizes by selling hired agents as a paid service. RockZap® funds development through per-agent subscriptions, and the core platform is open source under the MIT licence.
Free to use, but closed source
Tawk.to is free but proprietary. You can't inspect how your data is handled, modify the codebase, or self-host. RockZap® is MIT-licensed open source with full transparency.
Como o RockZap® é diferente
What makes RockZap® the right choice over Tawk.to.
12+ Canais de Atendimento
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and more. Tawk.to is limited to web chat and basic integrations.
Captain AI copilot
Captain helps agents respond faster with draft replies and thread summaries. Tawk.to does not offer a comparable assistant.
Enterprise-grade features
SLA management, SAML SSO, audit logs, role-based access, and automation rules. Features you'll need as your Suporte team grows.
No upsells or hidden monetization
RockZap®'s business model is straightforward: free for small teams, paid plans for growing teams. No hired-agent service or branding removal fees.
Truly open source
MIT-licensed code with 21,000+ GitHub stars. Fork it, audit it, deploy it yourself. "Free" and "open source" are not the same thing - RockZap® is both.
Self-host the full platform
Run RockZap® on your own servers. Tawk.to offers no self-hosting. With RockZap®, your customer data stays where you control it.
Migrando do Tawk.to?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Tawk.to to RockZap®.
Is RockZap® really free like Tawk.to?
RockZap®'s Hacker plan is free for 2 agents on live chat. But unlike Tawk.to, RockZap® is open source - so you can also self-host the full platform for unlimited agents at the cost of your own infrastructure.
Why choose RockZap® over Tawk.to if both have free plans?
RockZap® offers open-source code, self-hosting, AI copilot, WhatsApp and Instagram Suporte, SLA management, SAML SSO, and enterprise features. Tawk.to is limited to basic web chat with no AI or advanced capabilities.
How does RockZap® handle data compared to Tawk.to?
With RockZap®, you can self-host and keep all data on your own servers. Tawk.to is cloud-only and closed source - you have limited visibility into how your data is processed and stored.
Can I grow from Tawk.to to RockZap® easily?
Yes. Start with RockZap®'s free plan and upgrade as you grow. The transition from a basic chat tool to a full omnichannel platform happens within the same product.
