Full Suporte Platform
Full omnichannel Suporte with AI, beyond chat and visitor recordings
Smartsupp combines live chat with visitor recordings and chatbots. RockZap® goes further with 12+ Canais de Atendimento, AI copilot, Colaboração em Equipe tools, and the option to self-host. It's a full Suporte platform, not just a chat tool with analytics.
- 12+ channels: WhatsApp, Instagram, Telegram, email, and more
- Captain AI copilot for reply drafting and conversation summaries
- Colaboração em Equipe with SLAs, automation, and reporting
- Transparent per-agent pricing from free
- Self-host on your infrastructure for data sovereignty
Smartsupp
RockZap®See detailed Comparação de recursos below
Visão geral
12+ channels
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Smartsupp compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Smartsupp
Common pain points that lead teams to explore alternatives.
Chat-only tool
Smartsupp covers live chat and Facebook Messenger but lacks email, WhatsApp, Instagram, Telegram, and other channels. RockZap® includes 12+.
No AI copilot
Smartsupp has chatbots but no AI assistant for agents. RockZap®'s Captain AI drafts replies, detects intent, and summarizes conversations.
Limited team features
Smartsupp focuses on e-commerce chat, not team-scale Suporte. RockZap® includes SLAs, automation rules, team performance reporting, and more.
No self-hosting
Smartsupp is cloud-only and closed source. RockZap® offers full self-hosting and open-source code.
Como o RockZap® é diferente
What makes RockZap® the right choice over Smartsupp.
Full Suporte platform
Shared inbox, automation, SLAs, CSAT, and help center. Everything a growing Suporte team needs.
12+ Canais de Atendimento
Go beyond chat with WhatsApp, Instagram, Telegram, TikTok, email, SMS, and more. All on every plan.
Captain AI copilot
Captain drafts replies for agents, detects what customers need, and condenses long threads. Smartsupp has no agent AI.
Per-agent pricing
Simple pricing from free. No conversation limits, no per-chatbot fees.
Built-in help center
Base de Conhecimento with articles, categories, and multilingual Suporte. Reduce ticket volume with self-service.
Self-hostable
Deploy on your own infrastructure with Docker and Helm charts. Full code access.
Migrando do Smartsupp?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Smartsupp to RockZap®.
Is RockZap® better than Smartsupp for e-commerce?
RockZap® Suportes Shopify integration and works for e-commerce, but it's not e-commerce-only. If you need visitor recordings, Smartsupp has that edge. If you need omnichannel Suporte with AI, RockZap® is the better choice.
Does RockZap® have visitor recordings like Smartsupp?
No. RockZap® focuses on Suporte conversations rather than visitor behavior analytics. For session recordings, pair RockZap® with a dedicated analytics tool.
Can I use RockZap® for free like Smartsupp?
Yes. RockZap® has a free plan for 2 agents, and paid plans from $19/agent/mo include all 12+ channels.
Is Smartsupp cheaper than RockZap®?
Smartsupp requires a paid plan for full features. RockZap® starts free, and paid plans from $19/agent/mo include AI copilot and all channels.
