Beyond Slack Suporte
Atendimento Omnichannel that goes beyond B2B Slack ticketing
Pylon excels at B2B Suporte in Slack and Teams but lacks consumer Canais de Atendimento. RockZap® gives you Slack channel Suporte alongside WhatsApp, Instagram, Telegram, email, and 8 more channels - with AI copilot, Preços transparentes, and a free plan to start.
- 12+ channels including WhatsApp, Instagram, and Telegram that Pylon lacks
- Captain AI copilot included - no extra per-seat AI add-on
- Free plan on live chat, all channels on paid plans - no seat minimums or high per-seat starting price
- Self-host on your infrastructure for complete data sovereignty
- Open source with 21,000+ GitHub stars - full code transparency
Pylon
RockZap®See detailed Comparação de recursos below
Visão geral
12+ channels
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Pylon compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Pylon
Common pain points that lead teams to explore alternatives.
No consumer Canais de Atendimento
Pylon focuses on Slack, Teams, and email. No WhatsApp, Instagram, Facebook, Telegram, TikTok, or LINE Suporte. If your customers reach out on these channels, you need a separate tool.
Expensive per-seat pricing with add-ons
Pylon starts at a high per-seat price with seat minimums. AI features and account intelligence cost extra per seat. Costs compound quickly.
Closed source and cloud-only
No option to self-host or inspect the source code. You are fully dependent on Pylon for data handling, uptime, and feature development.
B2B-only design limits flexibility
Pylon is built specifically for B2B SaaS Suporte. If you serve both business and consumer customers, or need a Geral-purpose Suporte platform, the narrow focus becomes a limitation.
Como o RockZap® é diferente
What makes RockZap® the right choice over Pylon.
True omnichannel
WhatsApp, Instagram, Telegram, TikTok, SMS, LINE, and more alongside web chat and email. Pylon only covers B2B channels.
AI copilot included
Captain AI drafts replies, detects intent, and summarizes conversations. Included in paid plans - not a paid per-seat add-on.
Free plan to start
Two agents and all channels at no cost. No credit card, no minimum seats, no high minimum starting price.
Preços transparentes e justos
Simple per-agent pricing from free to $99/agent/month. No add-on fees for AI, no per-account charges for intelligence features.
Flexible for any team type
Suportes B2B, B2C, e-commerce, and mixed customer bases. Not locked into a B2B-only workflow.
Open source and self-hosted
Full source code access with 21,000+ GitHub stars. Deploy on your own servers for data sovereignty.
Migrando do Pylon?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Pylon to RockZap®.
Does RockZap® Suporte Slack and Teams like Pylon?
RockZap® integrates with Slack for internal notifications and conversation management. For customer-facing Slack Suporte, RockZap® offers API channels that can bridge Slack conversations into your unified inbox.
Can RockZap® handle B2B Suporte workflows?
Yes. RockZap® Suportes team-based routing, SLA management, contact segmentation with custom attributes, and account-level conversation history - all core B2B Suporte needs.
How does RockZap® pricing compare to Pylon?
RockZap® starts free with 2 agents on live chat. Paid plans from $19/agent/mo add all channels and go up to $99/agent/month. Pylon starts at a high per-seat price with seat minimums, and AI features cost extra per seat.
Does RockZap® offer AI features like Pylon?
Yes. Captain AI provides reply drafting, intent detection, conversation summaries, and automated responses. It is included on paid plans, not sold as a per-seat add-on.
