All-Inclusive Platform
O poder omnichannel do Intercom — sem surpresas na fatura
Intercom charges per resolution with Fin AI, adds fees for WhatsApp and SMS, and locks advanced automations behind higher tiers. RockZap® gives you the same conversational Suporte experience with flat per-agent pricing, every channel included, and the freedom to self-host.
- No per-resolution charges - every paid plan includes Captain AI credits
- WhatsApp, Instagram, Telegram, TikTok included at no extra cost
- Free plan with 2 agents and live chat - no credit card required
- Self-host on your infrastructure for GDPR, HIPAA, or data sovereignty needs
- Switch from a closed platform to 21,000+ star open-source project
Intercom
RockZap®See detailed Comparação de recursos below
Visão geral
AI copilot
WhatsApp included
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Intercom compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Intercom
Common pain points that lead teams to explore alternatives.
Per-resolution AI Financeiro adds up fast
Intercom's Fin AI charges per resolution. A Suporte team handling 5,000 conversations/month can face thousands in unexpected AI costs. RockZap®'s Captain AI comes with a monthly credit allowance on every paid plan, and additional credits are a flat $20 per 1,000.
Channels locked behind add-ons
WhatsApp and SMS require separate add-on purchases on Intercom. RockZap® includes WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and more on every paid plan, starting at $19/agent/mo.
No self-hosting option
Intercom is cloud-only. If you need to keep customer data on your own servers for compliance, regulatory, or privacy reasons, Intercom can't help. RockZap® gives you that option.
Vendor lock-in with closed source
Your Suporte workflows, automations, and data live inside a proprietary system. With RockZap®, the code is open - you can inspect it, extend it, or move off it without losing everything.
Como o RockZap® é diferente
What makes RockZap® the right choice over Intercom.
Captain AI with predictable pricing
Captain drafts replies, detects intent, summarizes long threads, and suggests next actions. Unlike Fin, there are no per-resolution charges - it's part of your plan.
Every channel from day one
WhatsApp, Instagram DMs, Facebook, Telegram, TikTok, LINE, SMS, email, and live chat are all included. No add-on purchases, no channel limits on lower tiers.
Flat, predictable pricing
Pay per agent, not per contact or resolution. A 10-agent team on the Business plan costs $390/mo - the same whether you handle 1,000 or 100,000 conversations.
Built for Suporte teams, not just marketing
SLA management, team inboxes, CSAT tracking, agent performance reports, and role-based access - the tools Suporte managers actually need day to day.
Self-host for full control
Deploy RockZap® on your own AWS, GCP, or on-premise infrastructure. Keep customer conversations in your data center for compliance or latency reasons.
Open source with 21k+ stars
Read every line of code, submit pull requests, or fork the project. A global community of contributors ensures the product keeps improving transparently.
Migrando do Intercom?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Intercom to RockZap®.
Can I migrate my conversations from Intercom to RockZap®?
Yes. You can export your Intercom conversations and contacts, then import them into RockZap® via our REST API. The community has built migration scripts, and our team can help Enterprise customers with the transition.
How does Captain AI compare to Intercom's Fin?
Captain is RockZap®'s built-in AI that drafts replies, detects customer intent, and summarizes conversations. The key difference is pricing: Captain is included in paid plans with no per-resolution charges, while Fin bills per resolution which can add up at scale.
Does RockZap® have product tours and in-app messaging like Intercom?
RockZap® focuses on conversational Suporte rather than in-app product tours. For tours, teams typically pair RockZap® with tools like Appcues or Userflow. This modular approach means you aren't forced to buy a bundle you don't fully use.
Is RockZap® suitable for teams with 50+ agents?
Yes. RockZap® Suportes team-based routing, SLA management, agent capacity controls, role-based access, audit logs, and custom report filters - all designed for scaling Suporte operations.
What does self-hosting actually give me?
Self-hosting means customer data never leaves your infrastructure. It's critical for GDPR compliance, data residency requirements, or industries like healthcare and finance where data sovereignty is non-negotiable.
Can I use RockZap® for both Vendas and Suporte?
Yes. RockZap® Suportes proactive campaigns, contact management, team routing, and custom attributes that work for Vendas and Suporte workflows in the same inbox.
