Human + AI Suporte
Human-powered Suporte with AI assistance - not AI-only with no fallback
Decagon builds AI agents that handle customer conversations autonomously. But when AI gets it wrong, you need humans in the loop. RockZap® gives you Captain AI to assist agents alongside 12+ Canais de Atendimento and Preços transparentes - no enterprise Vendas call required.
- Human agents with AI assistance - not AI-only with no manual fallback
- 12+ channels including WhatsApp, Instagram, and social media that Decagon lacks
- Published pricing from free to $99/agent/mo - no opaque enterprise quotes
- Works for any industry, not just enterprise use cases
- Open source with self-hosting - full control over your data and AI
Decagon
RockZap®See detailed Comparação de recursos below
Visão geral
Human + AI Suporte
12+ channels
Preços transparentes e justos
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Decagon compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Decagon
Common pain points that lead teams to explore alternatives.
AI-only approach has blind spots
Decagon relies on AI agents to resolve conversations autonomously. When the AI gets it wrong or encounters edge cases, handoff to humans is limited. RockZap® puts human agents first with AI as an accelerator.
Only three channels
Decagon Suportes voice, chat, and email. No WhatsApp, Instagram, Facebook, Telegram, TikTok, Slack, or LINE. Modern Suporte spans many more touchpoints.
Enterprise-only with hidden pricing
No published pricing, no free plan, no self-serve signup. You must go through enterprise Vendas. RockZap® publishes pricing and offers a free plan.
Closed source, no self-hosting
Decagon is fully proprietary. No code access, no self-hosting, no ability to audit how AI handles your customer data.
Como o RockZap® é diferente
What makes RockZap® the right choice over Decagon.
Human + AI, not AI-only
Captain AI assists agents with drafts, summaries, and intent detection. Humans stay in control, rather than being replaced by the bot.
12+ Canais de Atendimento
WhatsApp, Instagram, Telegram, TikTok, email, web chat, and more. Decagon covers just voice, chat, and email.
Preços transparentes e justos
Plans from free to $99/agent/month, published on the website. No enterprise-only gatekeeping.
Works for any team size
From startups with 2 agents to enterprises with hundreds. Decagon targets only large enterprise accounts.
Open source freedom
Full code access with 21,000+ GitHub stars. Audit AI behavior, customize, or self-host.
Self-host with full control
Deploy on your own infrastructure. Control your data, your AI, and your uptime.
Migrando do Decagon?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Decagon to RockZap®.
Can RockZap® automate Suporte like Decagon?
RockZap® offers Captain AI for automated reply drafting, intent detection, and conversation summaries, plus chatbot integrations with Dialogflow. The approach keeps humans in control while AI accelerates their work.
Does RockZap® Suporte voice calls?
RockZap® integrates with telephony providers for voice Suporte. The platform is primarily designed for text-based channels but voice workflows can be connected via API and integrations.
Is RockZap® enterprise-ready?
Yes. RockZap® Suportes SSO, audit logs, role-based access, SLA management, and can be self-hosted in air-gapped environments. Thousands of businesses run it in production.
How does RockZap® handle AI quality assurance?
Captain AI assists agents rather than replacing them, so every response is human-reviewed before sending. This ensures quality without needing separate QA monitoring for autonomous AI.
