All-Inclusive Platform
All the channels your customers use - without per-resolution AI fees
Plain is an API-first B2B Suporte tool with strong developer ergonomics but prices AI per resolution and lacks consumer channels. RockZap® gives you 12+ Canais de Atendimento, an AI copilot billed in flat credit packs, and Preços transparentes with the option to self-host.
- WhatsApp, Instagram, Telegram, TikTok, and more - channels Plain does not Suporte
- AI copilot included in plans, not billed per resolution
- Free plan with 2 agents - no 7-day trial pressure
- Self-host for complete data control
- Open source with full code access - not just API-first
Plain
RockZap®See detailed Comparação de recursos below
Visão geral
12+ channels
AI copilot included
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Plain compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Plain
Common pain points that lead teams to explore alternatives.
AI costs scale unpredictably
Plain prices its AI features per resolution, so AI costs grow with Suporte volume. RockZap® bills Captain AI in flat credit packs instead, so costs stay predictable.
No consumer Canais de Atendimento
Plain Suportes Slack, Teams, Discord, and email but has no WhatsApp, Instagram, Facebook, Telegram, TikTok, or LINE integration. Consumer-facing teams need a separate solution.
Closed source, cloud-only
Plain is not open source and offers no self-hosting. Your customer data lives entirely on their infrastructure with no alternative.
Newer platform with limited track record
Plain is a smaller, newer company. RockZap® has 21,000+ GitHub stars, thousands of self-hosted deployments, and years of production usage across industries.
Como o RockZap® é diferente
What makes RockZap® the right choice over Plain.
12+ Canais de Atendimento
WhatsApp, Instagram, Telegram, TikTok, SMS, LINE, and more. Plain covers B2B channels only.
AI without resolution fees
Captain AI is included on paid plans. No per-resolution charges that grow with volume.
Free plan with no trial expiry
Two agents on live chat at no cost, forever. Plain offers a shorter free trial.
Proven at scale
Thousands of businesses run RockZap® in production. Battle-tested with years of community development and enterprise deployments.
Open source transparency
Full source code access. Contribute, audit, or fork. Plain offers API access but not code access.
Self-host for data sovereignty
Run RockZap® on your own servers when compliance or data residency matters. Docker and Helm charts make it straightforward.
Migrando do Plain?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Plain to RockZap®.
How does RockZap® compare to Plain for developer teams?
RockZap® offers a comprehensive REST API, webhooks, and SDK integrations. Being open source, developers can also contribute directly to the codebase, build custom integrations, and self-host with full control.
Does RockZap® have a help center like Plain?
Yes. RockZap® includes a built-in help center for publishing knowledge base articles. Customers can search articles directly from the chat widget before contacting Suporte.
Can I migrate from Plain to RockZap®?
Yes. RockZap® offers import tools and a comprehensive API for migrating contacts and conversation history. Our team can help with migration planning on enterprise plans.
Does RockZap® Suporte Linear and Jira integrations?
RockZap® integrates with a wide range of tools via webhooks and API. Direct integrations with popular tools are available, and the open-source community actively builds new connectors.
