Full Suporte Platform
Full omnichannel Suporte platform, not just a live chat widget
Olark is a simple, focused live chat tool. If you need more than chat (email, WhatsApp, Instagram, AI copilot, automation, and Colaboração em Equipe), RockZap® is a full Suporte platform that starts where Olark stops.
- Email, WhatsApp, Instagram, Telegram, and 8 more channels beyond chat
- Captain AI copilot for reply drafting and conversation summaries
- Colaboração em Equipe with assignments, SLAs, and automation rules
- Built-in help center for customer self-service
- Self-host on your own infrastructure for data sovereignty
Olark
RockZap®See detailed Comparação de recursos below
Visão geral
Omnichannel inbox
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Olark compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Olark
Common pain points that lead teams to explore alternatives.
Chat only, no other channels
Olark is a live chat widget. It has no email ticketing, no WhatsApp, no Instagram, no social media channels. RockZap® includes 12+ channels.
No AI capabilities
Olark has no AI copilot, no intelligent routing, no conversation summaries. RockZap®'s Captain AI assists agents across all channels.
Limited team features
Olark has basic chat routing but no SLAs, no automation rules, no team performance reporting. RockZap® is built for team-scale Suporte.
No self-hosting
Olark is cloud-only. RockZap® offers full self-hosting for data sovereignty and compliance.
Como o RockZap® é diferente
What makes RockZap® the right choice over Olark.
Full Suporte platform
Shared inbox, automation, SLAs, CSAT, Colaboração em Equipe, and help center. Everything a Suporte team needs, not just chat.
12+ Canais de Atendimento
12+ native channels: email, WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and live chat. All included.
Captain AI copilot
Captain suggests what to say, picks up on customer intent, and summarizes long threads. Olark has no AI features at all.
Automation and SLAs
Auto-assignment, priority rules, SLA tracking, and CSAT surveys. Scale Suporte operations beyond basic chat.
Self-host for compliance
Deploy on your own infrastructure with Docker and Helm charts.
Free plan to start
Free plan with 2 agents on live chat, and all channels on paid plans. Olark requires a paid plan from day one.
Migrando do Olark?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Olark to RockZap®.
Is RockZap® just a live chat tool like Olark?
No. RockZap® is a full omnichannel Suporte platform with email, WhatsApp, Instagram, Telegram, and 8 more channels plus AI copilot, automation, SLAs, and help center. Live chat is one of many channels.
Can RockZap® replace Olark for simple live chat?
Yes. RockZap® includes a customizable live chat widget with all the features Olark offers, plus much more when you need it.
Is Olark cheaper than RockZap®?
Olark requires a paid subscription with no free tier. RockZap® starts free with 2 agents on live chat, and paid plans from $19/agent/mo add all channels and AI.
Does RockZap® integrate with CRMs like Olark?
Yes. RockZap® integrates with Vendasforce, HubSpot, and other CRMs via API and webhooks. It also has built-in contact management with custom attributes.
