Preços transparentes
Customer timeline view with Preços transparentes and all channels included
Kustomer offers a customer-centric timeline view but comes with enterprise-level pricing and was acquired by Meta then sold. RockZap® gives you a unified customer view across 12+ channels with transparent per-agent pricing, AI copilot, and the option to self-host.
- Unified customer profiles with full conversation history across channels
- 12+ channels including WhatsApp, Instagram, Telegram, and more
- Transparent per-agent pricing from free, no Vendas call required
- Captain AI copilot for reply drafting and intent detection
- Self-host on your infrastructure for data sovereignty
Kustomer
RockZap®See detailed Comparação de recursos below
Visão geral
Preços transparentes e justos
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Kustomer compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Kustomer
Common pain points that lead teams to explore alternatives.
Opaque enterprise pricing
Kustomer requires a Vendas call for pricing and targets enterprise buyers. RockZap® publishes pricing openly, from free to $99/agent/mo.
Uncertain ownership trajectory
Kustomer was acquired by Meta, then divested. Ownership changes can mean product shifts. RockZap® is open source with community-driven development.
Limited channel availability
Kustomer gates some channels and features behind higher tiers. RockZap® includes all 12+ channels on every paid plan.
No self-hosting option
Kustomer is cloud-only. Teams needing data residency or on-premise deployment have no path.
Como o RockZap® é diferente
What makes RockZap® the right choice over Kustomer.
Unified customer timeline
Full conversation history per customer across every channel. Similar to Kustomer's approach, built into every plan.
12+ Canais de Atendimento
Suporte customers on WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and live chat. All included, no add-ons.
Captain AI copilot
Captain helps agents with reply suggestions, intent detection, and quick thread recaps. No per-resolution charges.
Preços transparentes e justos
Free plan for small teams, paid plans from $19/agent/mo. No Vendas calls, no minimum seats, no hidden costs.
Self-host for compliance
Self-host with Docker or Helm when you need data residency or regulatory compliance. Use our cloud if you don't.
Automation and SLAs
Auto-assignment, priority rules, SLA tracking, and CSAT surveys built in. No Enterprise-only gating.
Migrando do Kustomer?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Kustomer to RockZap®.
How does RockZap® compare to Kustomer's customer timeline?
RockZap® organizes conversations around contacts with unified profiles, conversation history, custom attributes, and notes across all channels. The customer-centric view is built into every plan.
How does RockZap® compare to Kustomer for long-term platform stability?
Kustomer was acquired by Meta in 2022 and later divested. If ownership stability matters, RockZap® is open source with a transparent public roadmap and active community development.
Can I try RockZap® without a Vendas call unlike Kustomer?
Yes. RockZap® has a free plan for 2 agents, self-service signup, and Preços transparentes. No Vendas calls or enterprise commitments needed.
Does RockZap® Suporte Kustomer's CRM features?
RockZap® includes contact profiles, custom attributes, segments, and notes. For deeper CRM needs, it integrates with Vendasforce, HubSpot, and others via API and webhooks.
