Preços transparentes
Person-centered Suporte with Preços transparentes and all channels included
Gladly pioneered person-centered Suporte with a single conversation timeline per customer. RockZap® offers the same unified customer view with 12+ channels, AI copilot, and pricing that doesn't require an enterprise Vendas call.
- Unified customer conversation history across all channels
- Transparent per-agent pricing, no enterprise-only access
- Captain AI copilot included on paid plans
- 12+ channels including WhatsApp, Instagram, Telegram, and more
- Open source with self-hosting. Gladly is cloud-only
Gladly
RockZap®See detailed Comparação de recursos below
Visão geral
Preços transparentes e justos
Person-centered view
AI copilot
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Gladly compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Gladly
Common pain points that lead teams to explore alternatives.
Enterprise-only pricing
Gladly requires a custom Vendas call for pricing and typically targets large enterprises. RockZap® has Preços transparentes from free to $99/agent/mo.
No free or starter tier
Gladly has no free plan or self-service signup. RockZap® lets you start free and scale up as needed.
Limited extensibility
Gladly's closed platform limits custom integrations. RockZap®'s open API, webhooks, and source code give you full control.
Closed source, cloud only
Gladly is proprietary with no self-hosting option. RockZap® is fully open source with Docker and Kubernetes deployments.
Como o RockZap® é diferente
What makes RockZap® the right choice over Gladly.
Unified customer view
One conversation timeline per customer across all channels, similar to Gladly's person-centered approach. Built into every plan.
Preços transparentes e justos
Free plan for small teams, paid plans from $19/agent/mo. No Vendas calls required, no hidden costs.
12+ Canais de Atendimento
Chat, email, WhatsApp, Instagram, Telegram, TikTok, LINE, and SMS. Every channel is available from day one.
Captain AI copilot
Captain helps agents write replies, understand intent, and catch up on long threads. Available on all paid plans, not just enterprise.
Automation and SLAs
Auto-assignment, priority rules, SLA tracking, and CSAT surveys. Build efficient workflows without enterprise pricing.
Open source and self-hostable
21,000+ GitHub stars, full code access. Deploy on your own infrastructure or use the managed cloud.
Migrando do Gladly?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Gladly to RockZap®.
How does RockZap® compare to Gladly's person-centered approach?
RockZap® organizes conversations around contacts with unified profiles, conversation history, custom attributes, and notes across all channels. The person-centered view is built into the core product.
Is RockZap® suitable for enterprise teams like Gladly?
Yes. RockZap® offers SSO, audit logs, SLA management, role-based access, and enterprise Suporte. The difference is you can start free and scale up, rather than committing to enterprise pricing upfront.
Can I try RockZap® before buying unlike Gladly?
Yes. RockZap® has a free plan for 2 agents on live chat, plus a free self-hosted option. No Vendas calls or commitments needed to get started.
Does RockZap® integrate with the same tools as Gladly?
RockZap® integrates with Vendasforce, HubSpot, Slack, Shopify, and many others via API and webhooks. The open-source platform also Suportes custom integrations.
