Modern Alternative
Actively maintained helpdesk with modern AI
Kayako is an established helpdesk with a long history. RockZap® is actively maintained with frequent releases, a growing community, modern AI capabilities, and 12+ channels on every paid plan.
- Actively maintained with weekly releases and a transparent roadmap
- 12+ channels including WhatsApp, Instagram, and Telegram
- Captain AI copilot for reply drafting and conversation summaries
- Modern stack: Ruby on Rails and Vue.js
- Open source with self-hosting, so there's no vendor lock-in risk
Kayako
RockZap®See detailed Comparação de recursos below
Visão geral
Active development
AI copilot
Modern tech stack
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Kayako compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Kayako
Common pain points that lead teams to explore alternatives.
Stagnant development
Kayako has seen minimal updates in recent years. RockZap® ships weekly releases with an open roadmap and community contributions.
Limited channel Suporte
Kayako covers email and live chat but lacks WhatsApp, Instagram, Telegram, TikTok, and other modern channels. RockZap® includes 12+ channels on every paid plan.
No AI capabilities
Kayako has no AI copilot or automation intelligence. RockZap®'s Captain AI drafts replies, detects intent, and summarizes conversations.
Vendor lock-in risk
With any closed-source platform, your data and workflows depend on the vendor's roadmap. RockZap® is open source, so you always have access to your code and data.
Como o RockZap® é diferente
What makes RockZap® the right choice over Kayako.
12+ Canais de Atendimento
WhatsApp, Instagram, Telegram, email, live chat, TikTok, LINE, SMS, and more. All included on every plan.
Captain AI copilot
Captain helps agents draft replies faster, flags customer intent, and recaps long threads. Included on paid plans.
Modern tech stack
Built on Ruby on Rails and Vue.js with a modern REST API. Easy to extend, integrate, and customize.
Transparent per-agent pricing
Free plan for small teams, paid plans from $19/agent/mo. No hidden fees, no conversation limits.
Actively maintained open source
21,000+ GitHub stars, weekly releases, and a transparent public roadmap. Community-driven development ensures longevity.
Self-hosting flexibility
Docker, Helm charts, and one-click cloud deployments. Host on your infrastructure for data sovereignty.
Migrando do Kayako?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Kayako to RockZap®.
Is Kayako still actively maintained?
Kayako has seen limited updates and its long-term roadmap is unclear. If you're evaluating helpdesk tools, RockZap® offers active weekly releases, open-source code, and a growing community.
Can I migrate from Kayako to RockZap®?
Yes. RockZap®'s API Suportes importing conversations, contacts, and historical data. The migration path depends on your Kayako version and data format.
Does RockZap® have Kayako's journey mapping feature?
RockZap® tracks customer context through contact profiles, conversation history, custom attributes, and activity timelines. While not identical to Kayako's journey view, it provides rich context for agents.
How does RockZap® compare to Kayako for self-hosting?
Both offer self-hosting, but RockZap® is fully open source with modern Docker and Kubernetes deployments. Kayako's self-hosted version uses an older codebase.
