Omnichannel Suporte
Everything Help Scout does for email - plus WhatsApp, Instagram, and 9 more channels
Help Scout built a great email Suporte tool with a clean UI. But modern Suporte happens on WhatsApp, Instagram, Telegram, and beyond. RockZap® gives you Help Scout's email-first simplicity plus every messaging channel your customers already use.
- Email Suporte plus WhatsApp, Instagram, Telegram, TikTok, and more
- Free plan available - Help Scout requires a paid plan with no free tier
- Captain AI copilot included on paid plans
- Self-host for data sovereignty - Help Scout is cloud-only
- Open-source code you can audit and extend
Help Scout
RockZap®See detailed Comparação de recursos below
Visão geral
WhatsApp & Instagram
AI copilot
Free plan
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Help Scout compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Help Scout
Common pain points that lead teams to explore alternatives.
Missing modern Canais de Atendimento
Help Scout doesn't Suporte WhatsApp, Instagram, Telegram, TikTok, or SMS natively. If your customers reach out on these channels, you need a separate tool. RockZap® handles them all in one inbox.
No free plan
Help Scout requires a paid plan with no free tier. RockZap® offers a free plan for 2 agents on live chat - ideal for small teams or trying before committing.
No self-hosting option
Help Scout is cloud-only. Teams that need on-premise deployment for compliance or data residency have no option. RockZap® offers full self-hosting.
Closed source
You can't inspect Help Scout's code, customize it at a deeper level, or contribute features. RockZap®'s open-source model gives you full transparency and control.
Como o RockZap® é diferente
What makes RockZap® the right choice over Help Scout.
Omnichannel, not email-only
Email, WhatsApp, Instagram, Facebook, Telegram, TikTok, LINE, SMS, and live chat in one unified inbox. Help Scout is primarily email with a basic chat widget.
Free plan to get started
Try RockZap® with 2 agents and all channels at no cost. Help Scout requires a paid plan from day one.
Captain AI copilot
Captain drafts responses, spots what customers are asking about, and summarizes threads. Included on all paid plans.
Built-in help center
Multilingual knowledge base with categories and SEO-friendly URLs - similar to Help Scout Docs but included on every plan.
Self-host for compliance
Host RockZap® on your own servers when GDPR, HIPAA, or data residency rules require it. Help Scout can't offer this.
Open source ecosystem
Full code access with 21,000+ GitHub stars. Build custom integrations, submit features, or fork the project.
Migrando do Help Scout?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Help Scout to RockZap®.
Is RockZap® good for email-based Suporte?
Yes. RockZap® handles email as a first-class channel with shared inboxes, assignments, labels, and SLA tracking - alongside live chat, WhatsApp, and social messaging in the same workspace.
Does RockZap® have Docs like Help Scout?
Yes. RockZap® includes a multilingual help center with article publishing, categories, and SEO-friendly URLs. Agents can search and insert articles from within conversations.
Can I switch from Help Scout to RockZap® easily?
Yes. Export conversations and contacts from Help Scout, then import via RockZap®'s API. The email inbox model translates naturally, and you'll gain access to WhatsApp, Instagram, Telegram, and more.
How does RockZap® compare for teams that mainly use email?
For email Suporte, RockZap® and Help Scout are comparable. Where RockZap® pulls ahead is when customers want to reach you on WhatsApp, Instagram, or other Canais de Atendimento - all of which are included at no extra cost.
