Predictable Pricing
Per-agent pricing that stays predictable - even at 100k tickets/month
Gorgias charges per ticket, which means your Suporte bill grows with every customer conversation. A busy holiday season can push costs well past forecast. RockZap® uses flat per-agent pricing - handle as many conversations as you need without per-ticket surprises.
- Per-agent pricing, not per-ticket - handle unlimited conversations
- Works for any industry, not just e-commerce
- Captain AI included in plan - no per-automation-action fees
- All channels included: WhatsApp, Instagram, TikTok, and more
- Open source with self-hosting for data sovereignty
Gorgias
RockZap®See detailed Comparação de recursos below
Visão geral
Per-agent pricing
Works for any industry
AI copilot
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Gorgias compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Gorgias
Common pain points that lead teams to explore alternatives.
Per-ticket pricing scales with your busiest months
Gorgias charges per ticket. Black Friday, product launches, or viral moments mean unexpected cost spikes. RockZap®'s per-agent pricing stays the same regardless of volume.
Locked into e-commerce
Gorgias is built around Shopify and e-commerce workflows. If your business grows beyond e-commerce - or isn't e-commerce at all - the tool becomes limiting. RockZap® works for any Suporte use case.
AI automation has usage-based costs
Gorgias charges for automated actions within their AI workflows. RockZap®'s Captain AI is included on paid plans with no per-action or per-resolution Financeiro.
No self-hosting or code access
Gorgias is closed source and cloud-only. Teams needing data sovereignty or deep customization have no option.
Como o RockZap® é diferente
What makes RockZap® the right choice over Gorgias.
Predictable Financeiro at any volume
Pay per agent, handle unlimited conversations. A 10-agent team costs the same whether they handle 1,000 or 100,000 conversations per month.
Industry-agnostic
RockZap® works for SaaS, healthcare, education, fintech, e-commerce, and any other industry. Not locked into Shopify-centric workflows.
Captain AI with predictable pricing
Reply drafting, intent detection, and conversation summaries included on paid plans. No per-action charges for AI automation.
Broader channel Suporte
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and more - all included. Gorgias focuses on e-commerce channels.
Enterprise features
SLA management, SAML SSO, audit logs, and role-based access for teams that need governance and compliance.
Open source and self-hostable
Over 21,000 GitHub stars and a community of contributors. You can read the code, build integrations, or run it on your own servers.
Migrando do Gorgias?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Gorgias to RockZap®.
Can RockZap® integrate with Shopify like Gorgias?
Yes. RockZap® integrates with Shopify via API and webhooks for pulling order data into conversations. While Gorgias has deeper native Shopify macros, RockZap® gives you broader channel Suporte and predictable pricing alongside the integration.
Why choose RockZap® over Gorgias for e-commerce?
If per-ticket pricing is straining your budget, RockZap®'s per-agent model eliminates that cost risk. You also get open-source code, self-hosting, and the flexibility to use RockZap® beyond just e-commerce as your business grows.
Can RockZap® handle high ticket volumes like Gorgias?
Yes. Automation rules, SLAs, agent capacity controls, and team routing handle high-volume Suporte efficiently. The difference is you won't pay more per conversation.
Does RockZap® have e-commerce-specific features?
RockZap® Suportes Shopify integration, custom attributes for order data, and automation workflows. It's not e-commerce-exclusive, which means it works well for e-commerce without limiting you to it.
