Suporte + Knowledge Base
Suporte conversations and self-service docs unified in one platform
Document360 is a powerful knowledge base and documentation tool, but it doesn't handle Suporte conversations. RockZap® gives you a help center for self-service alongside 12+ Canais de Atendimento, an AI copilot, and transparent per-agent pricing.
- Help center plus live chat, email, WhatsApp, and 9 more channels in one product
- Captain AI uses your knowledge base to draft agent replies
- Per-agent pricing with no page view limits
- Automations, SLAs, and Colaboração em Equipe built in
- Open source and self-hostable. Own your docs and Suporte data
Document360
RockZap®See detailed Comparação de recursos below
Visão geral
Live chat
Omnichannel inbox
Base de Conhecimento
Self-hosted option
Open source
Comparação de recursos
See how RockZap® and Document360 compare across key features.
Canais de Atendimento
IA e Automações
AI copilot for agents
AI-powered replies
Colaboração em Equipe
Relatórios e Métricas
Custom report filters
Hospedagem e Segurança
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Por que as equipes migram do Document360
Common pain points that lead teams to explore alternatives.
Documentation without Suporte
Document360 builds excellent docs and KB portals but has no ticketing, live chat, or Canais de Atendimento. You need separate software for conversations.
No Canais de Atendimento
Document360 has no WhatsApp, Instagram, email ticketing, or live chat widget. RockZap® includes 12+ channels alongside the help center.
Page view-based pricing
Document360 meters page views and caps features by tier. RockZap®'s per-agent pricing includes all features with no view limits.
Closed source platform
Document360 is proprietary with no code access. RockZap® is open source with full transparency and community contributions.
Como o RockZap® é diferente
What makes RockZap® the right choice over Document360.
Suporte + docs in one platform
Help center articles and conversation inbox side by side. Agents link articles in chats, and AI suggests relevant docs to customers.
12+ Canais de Atendimento
WhatsApp, Instagram, Telegram, email, live chat, TikTok, LINE, SMS, and more. Document360 has none of these.
Captain AI copilot
AI drafts replies, detects intent, and suggests knowledge base articles to agents. Included on paid plans with no per-resolution fees.
Workflow automation
Auto-assignment, SLAs, priority rules, and CSAT surveys. Document360 has no conversation workflow capabilities.
Simple per-agent pricing
Free plan available, paid plans from $19/agent/mo. No page view caps, no article limits.
Open source transparency
Fully open source. Read the code, contribute improvements, or self-host the whole platform for data control.
Migrando do Document360?
Testar o RockZap® grátis and see the difference. Our team can help you migrate your data and get set up.
Perguntas frequentes
Answers to Perguntas frequentes about switching from Document360 to RockZap®.
Can RockZap® replace Document360 as a knowledge base?
RockZap® includes a help center with articles, categories, multilingual Suporte, and portal customization. For teams that need both self-service docs and a Suporte inbox, RockZap® covers both.
How does RockZap®'s help center compare to Document360?
Document360 has deeper doc-specific features like versioning and advanced analytics. RockZap®'s help center covers essentials while adding a full omnichannel Suporte platform with live chat, email, WhatsApp, and more.
Does RockZap® Suporte API documentation like Document360?
RockZap®'s help center focuses on customer-facing articles and guides. For API-specific documentation with auto-generated references, you may want to pair RockZap® with a dedicated API doc tool.
Can I self-host RockZap®'s knowledge base?
Yes. The help center is part of the core RockZap® platform. Self-hosting gives you full control over both your knowledge base content and Suporte conversation data.
